| resolution_pathway_code,resolution_pathway_label,description,count,pct |
| P1,Admin bulk/script-resolved,"Resolved automatically by an administrator-run bulk or scripted action, not reviewed individually.",2000,48.9 |
| P2,Admin individually-resolved,Resolved directly by a specific human administrator reviewing the query individually.,1157,28.3 |
| P5,Self-resolved,"Resolved by the student who raised the query, without outside intervention.",501,12.2 |
| P3,Peer-resolved,"Resolved by a peer within the programme, either informally or through a reviewed/approved peer response.",286,7.0 |
| P4,AI-agent resolved,Resolved automatically by the programme’s AI chatbot agent.,148,3.6 |
| P6,Unresolved/other,Not resolved through any of the standard pathways above.,1,0.0 |
|
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