ppierzc/US_Airline_Sentiment-test-filtered

airline_sentiment int64	text string
0	@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair
0	@united flight 3763 IAd-Sat. We're on the outdoor track for an hour
0	@united Cancelled Flights your flight then sends you an email saying "think about your next flight..." #customer #outrage http://t.co/KkwiwI97A4
0	@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk
0	@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports
0	@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?
0	@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .
0	@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect
0	@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love
0	@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.
0	@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?
1	@AmericanAir Nice to read it! Thank you very much!
0	@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated
0	@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.
0	@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.
0	@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund
0	@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best
0	@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable
0	@AmericanAir @AmericanAir how do you expect to do that?
0	@AmericanAir Understood. Integration takes time, but no excuse for poor customer service
1	@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
1	@USAirways Thank you. And thanks for being so accommodating.
0	@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!
1	.@USAirways thanks!
0	@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.
0	@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail
0	@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?
0	@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!
0	@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA
0	@JetBlue Headphone jack not working on my flight.
0	@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.
0	@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.
0	@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.
0	@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone
0	@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom
0	@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss
0	@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons
0	@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable
1	@JetBlue this makes me happy. I hope these aren't empty promises.
0	@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.
0	@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up
0	@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.
0	@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.
1	@SouthwestAir @AmericanAir y'all are better then @united
0	@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention
0	@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!
0	@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!
0	@united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+
1	@JetBlue Annnndddd, I just booked my flight. That was easy.
0	@AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ
0	@USAirways that is the most useless tweet I've ever seen out of you.
0	@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.
0	@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault
1	@AmericanAir would also like say kind move on adding the points !
0	@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page
0	@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.
0	@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight
1	@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler
0	@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy
0	@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.
0	@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--
0	@SouthwestAir Why won't you let me leave Newark!?
0	@USAirways does anyone from your airline know how to do their job?
0	@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?
1	@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.
0	@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.
0	@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate
0	@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020
1	@AmericanAir got another flight. Thanks you
0	@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.
0	@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again
0	@united thx. Come hell or high water...
0	@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk
0	@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true
0	@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.
1	@AmericanAir thanks
0	@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport
0	@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline
0	@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter
0	@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.
0	@USAirways on hold 2 hours 54 minutes. What's going on?
0	@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.
0	@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off
0	@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?
0	@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer
1	@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)
0	@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail
0	@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet
0	@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info
0	@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well
0	@united no u don't
0	@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.
0	@AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care.
0	@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done?
1	@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.
0	@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA
0	@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.
0	@SouthwestAir your app isnt working and i take off in like two hours help
0	@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25
1	@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.

0

@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair

0

@united flight 3763 IAd-Sat. We're on the outdoor track for an hour

0

@united Cancelled Flights your flight then sends you an email saying "think about your next flight..." #customer #outrage http://t.co/KkwiwI97A4

0

@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk

0

@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports

0

@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?

0

@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .

0

@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect

0

@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love

0

@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.

0

@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?

1

@AmericanAir Nice to read it! Thank you very much!

0

@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated

0

@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.

0

@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.

0

@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund

0

@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best

0

@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable

0

@AmericanAir @AmericanAir how do you expect to do that?

0

@AmericanAir Understood. Integration takes time, but no excuse for poor customer service

1

@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏

1

@USAirways Thank you. And thanks for being so accommodating.

0

@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!

1

.@USAirways thanks!

0

@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.

0

@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail

0

@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?

0

@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!

0

@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA

0

@JetBlue Headphone jack not working on my flight.

0

@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.

0

@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.

0

@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.

0

@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone

0

@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom

0

@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss

0

@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons

0

@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable

1

@JetBlue this makes me happy. I hope these aren't empty promises.

0

@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.

0

@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up

0

@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.

0

@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.

1

@SouthwestAir @AmericanAir y'all are better then @united

0

@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention

0

@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!

0

@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!

0

@united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+

1

@JetBlue Annnndddd, I just booked my flight. That was easy.

0

@AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ

0

@USAirways that is the most useless tweet I've ever seen out of you.

0

@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.

0

@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault

1

@AmericanAir would also like say kind move on adding the points !

0

@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page

0

@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.

0

@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight

1

@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler

0

@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy

0

@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.

0

@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--

0

@SouthwestAir Why won't you let me leave Newark!?

0

@USAirways does anyone from your airline know how to do their job?

0

@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?

1

@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.

0

@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.

0

@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate

0

@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020

1

@AmericanAir got another flight. Thanks you

0

@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.

0

@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again

0

@united thx. Come hell or high water...

0

@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk

0

@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true

0

@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.

1

@AmericanAir thanks

0

@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport

0

@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline

0

@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter

0

@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.

0

@USAirways on hold 2 hours 54 minutes. What's going on?

0

@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.

0

@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off

0

@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?

0

@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer

1

@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)

0

@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail

0

@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet

0

@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info

0

@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well

0

@united no u don't

0

@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.

0

@AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care.

0

@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done?

1

@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.

0

@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA

0

@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.

0

@SouthwestAir your app isnt working and i take off in like two hours help

0

@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25

1

@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.