text
stringlengths 60
303
| intent
stringclasses 6
values | label
stringclasses 2
values |
|---|---|---|
<s>[INST] 10/25/2025 [/INST] May we send your official payoff quote via SMS to your registered mobile ending -- 01? </s>
|
loan_payoff
|
positive
|
<s>[INST] 1234, 715-555-0001, 01/12/1988, 456789 [/INST] Verified. Select loan: Auto Loan ---- 1234 or Personal Loan ---- 5678 </s>
|
loan_payment
|
positive
|
<s>[INST] 1234, 715-555-0001, 01/12/1988, 456789 [/INST] Verified. Which account? Checking ---- 1234 or Savings ---- 5678? </s>
|
transaction_history
|
positive
|
<s>[INST] Personal loan [/INST] Confirm: $287.45 payment from Checking ---- 1111 to Personal Loan ---- 5678. Proceed? </s>
|
loan_payment
|
positive
|
<s>[INST] Account number is 456789 [/INST] Thank you. You're verified and your session is now active for this visit. Your checking balance is $1,234.56 as of today at 10:12 AM. Would you like to view recent activity? </s>
|
account_balance
|
positive
|
<s>[INST] How much is in account 123456? [/INST] For security, I need to verify you're the account owner. Please provide last 4 SSN, phone on file, and DOB </s>
|
account_balance
|
positive
|
<s>[INST] No, I'll set it up online [/INST] Understood. You can add external recipients through online banking, then return here to complete the transfer </s>
|
transfer
|
negative
|
<s>[INST] 9012, 444-555-6666, 07/22/1985, 345678 [/INST] Verified. Your total balance across all accounts is $15,238.76. Would you like a breakdown by account? </s>
|
account_balance
|
positive
|
<s>[INST] Pay my mortgage [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
loan_payment
|
positive
|
<s>[INST] How old are you? [/INST] I'm an AI assistant here to help with banking services. Is there a financial question I can help you with? </s>
|
faq
|
negative
|
<s>[INST] 9876, 555-444-3333, 08/12/1992, 112233 [/INST] Verified. Your primary checking account balance is $4,567.89 </s>
|
account_balance
|
positive
|
<s>[INST] Recent debit card purchases [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
transaction_history
|
positive
|
<s>[INST] As soon as possible [/INST] Please provide a specific date in MM/DD/YYYY format for an accurate payoff calculation </s>
|
loan_payoff
|
negative
|
<s>[INST] Balance check [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
account_balance
|
positive
|
<s>[INST] I need a payoff quote for my auto loan [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
loan_payoff
|
positive
|
<s>[INST] I need to see my recent transactions [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
transaction_history
|
positive
|
<s>[INST] Immediate payoff quote [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
loan_payoff
|
positive
|
<s>[INST] Internal transfer is fine [/INST] Which accounts would you like to transfer between and for what amount? </s>
|
transfer
|
positive
|
<s>[INST] 07/01/2024 [/INST] May we send your payoff quote via SMS to registered mobile ending -- 66? </s>
|
loan_payoff
|
positive
|
<s>[INST] Transfer $5,000 from checking to savings [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
transfer
|
positive
|
<s>[INST] Branch lobby [/INST] Branch lobby hours are Monday-Friday 9:00 AM - 5:00 PM, Saturday 9:00 AM - 1:00 PM. Would you like directions to your nearest branch? </s>
|
faq
|
positive
|
<s>[INST] I need it right now without all this [/INST] I understand the urgency, but security protocols require verification for all loan payoff requests </s>
|
loan_payoff
|
negative
|
<s>[INST] How much is in my checking account? [/INST] For your security, please verify your identity with your account number </s>
|
account_balance
|
positive
|
<s>[INST] Move $10,000 to external [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
transfer
|
positive
|
<s>[INST] Retry [/INST] Retrying now. If delivery fails again, we can email or connect you with a representative </s>
|
loan_payoff
|
positive
|
<s>[INST] Yes [/INST] We couldn't deliver the SMS. Would you like us to retry, or shall we arrange email delivery or staff assistance? </s>
|
loan_payoff
|
negative
|
<s>[INST] I'm just checking if this works [/INST] I cannot provide account information without proper owner verification. This protects your financial security </s>
|
account_balance
|
negative
|
<s>[INST] Do you cover chargebacks? [/INST] Verified. I'm not certain about that topic. Here are related categories: Disputes, Cards, ACH. Would you like to chat with a representative? </s>
|
faq
|
negative
|
<s>[INST] Checking ---- 1111 [/INST] Pay full amount due $425.63 or enter a custom amount? </s>
|
loan_payment
|
positive
|
<s>[INST] Last 7 [/INST] In the last 7 days, you had 6 transactions: 3 deposits totaling $850.00, 3 withdrawals totaling $225.50. Would you like to filter by deposits or debits? </s>
|
transaction_history
|
positive
|
<s>[INST] 1234, 715-555-0001, 01/12/1988, 456789 [/INST] Verified. You had 15 transactions: total credits $2,500.00; total debits $1,800.00. Notable: 04/10 Deposit $1,000.00; 04/15 Grocery -$75.32. Would you like more details? </s>
|
transaction_history
|
positive
|
<s>[INST] 4567, 333-444-5555, 09/18/1982, 678901 [/INST] Verified. I can process one payoff quote at a time. Which loan first: Auto Loan ---- 1234 or Personal Loan ---- 5678? </s>
|
loan_payoff
|
negative
|
<s>[INST] 3456, 222-333-4444, 05/05/1995, 567890 [/INST] Verified. Your available balances: Checking: $876.54, Savings: $4,321.09, Credit Card: -$234.56 </s>
|
account_balance
|
positive
|
<s>[INST] 5678, 555-123-4567, 03/15/1990, 789012 [/INST] Verified. Your personal loan payment due is $287.45. Which account would you like to pay from? </s>
|
loan_payment
|
positive
|
<s>[INST] Payoff for my mortgage [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
loan_payoff
|
positive
|
<s>[INST] Checking [/INST] Your checking balance is $3,421.89 as of today at 2:30 PM </s>
|
account_balance
|
positive
|
<s>[INST] Confirm [/INST] Payment submitted. Confirmation ID #LP-908178. $12.55 applied to principal </s>
|
loan_payment
|
positive
|
<s>[INST] 1234, 715-555-0001, 01/12/1988, 456789 [/INST] Verified. For what period---last 7, 30, or custom dates? </s>
|
transaction_history
|
positive
|
<s>[INST] Transfer $100 to John's external account [/INST] Please verify your identity with last 4 SSN, phone, DOB, and member number </s>
|
transfer
|
positive
|
<s>[INST] I don't have that information [/INST] I cannot process transfers without proper verification. Please contact customer service or use online banking with your login credentials </s>
|
transfer
|
negative
|
<s>[INST] 1234, wrong phone, 01/01/1900, 000000 [/INST] Verification failed. Please provide correct verification details to process loan payments </s>
|
loan_payment
|
negative
|
<s>[INST] What's in my bank account? [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
account_balance
|
positive
|
<s>[INST] General info [/INST] Here is our overdraft fee policy in summary: $35 per overdraft item, maximum 4 fees per day. For your specific settings, say review my fees </s>
|
faq
|
positive
|
<s>[INST] What's my current balance? [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
account_balance
|
positive
|
<s>[INST] Current checking balance [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
account_balance
|
positive
|
<s>[INST] 1234, wrong phone, 01/01/1900, 000000 [/INST] Verification failed. Please provide correct verification details to request payoff quotes </s>
|
loan_payoff
|
negative
|
<s>[INST] 1234, 715-555-0001, 01/12/1988, 456789 [/INST] Verified. External recipients aren't set up in chat. Please use online banking to add a recipient, then try again. Would you like to transfer to your Savings ---- 5678 instead? </s>
|
transfer
|
negative
|
<s>[INST] I want to pay off my loan early [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
loan_payoff
|
positive
|
<s>[INST] Tell me a joke [/INST] I'm focused on helping with banking services. Is there a financial question I can assist you with today? </s>
|
faq
|
negative
|
<s>[INST] Pay my student loan [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
loan_payment
|
positive
|
<s>[INST] Check balance [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
account_balance
|
positive
|
<s>[INST] I'm not giving you that information [/INST] I understand your concern, but for security reasons, I cannot access your account information without proper verification </s>
|
account_balance
|
negative
|
<s>[INST] Show the next 5 transactions [/INST] Here are the next 5 transactions: 04/18 Gas Station -$45.67, 04/20 Transfer +$300.00, 04/22 Online Shopping -$89.99, 04/25 ATM Withdrawal -$60.00, 04/28 Direct Deposit +$1,200.00 </s>
|
transaction_history
|
positive
|
<s>[INST] Make it valid till end of monthish [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
loan_payoff
|
positive
|
<s>[INST] All zeros [/INST] The verification information appears incorrect. Please provide your actual details or contact customer service </s>
|
account_balance
|
negative
|
<s>[INST] 3456, 222-333-4444, 05/05/1995, 567890 [/INST] Verified. Your last 10 debit card purchases: Amazon $45.67, Starbucks $5.43, Gas Station $38.92, Grocery Store $78.54, Target $125.89, Restaurant $67.85, Online Subscription $12.99, Pharmacy $23.45, Coffee Shop $4.75, Utility Payment $156.32 </s>
|
transaction_history
|
positive
|
<s>[INST] 1234, 715-555-0001, 01/12/1988, 456789 [/INST] Verified. Which loan: Auto Loan ---- 1234 ($425.63 min) or Personal Loan ---- 5678 ($287.45 min)? </s>
|
loan_payment
|
positive
|
<s>[INST] 2468, 777-888-9999, 03/22/1975, 135790 [/INST] Verified. Account ending 7890 (Savings) balance is $7,890.12 </s>
|
account_balance
|
positive
|
<s>[INST] 1234, 715-555-0001, 01/12/1988, 456789 [/INST] Verified. Retrieving balances... Experiencing a short delay. Try again now or check another account? </s>
|
account_balance
|
positive
|
<s>[INST] Transfer $200 from checking to savings today [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
transfer
|
positive
|
<s>[INST] 3456, 222-333-4444, 05/05/1995, 567890 [/INST] Verified. Your personal loan minimum due is $287.45. $300 payment will reduce your principal. Confirm from Checking ---- 1111? </s>
|
loan_payment
|
positive
|
<s>[INST] Just transfer everything [/INST] For security reasons, I need specific details about the transfer amount and accounts. Please provide verification first </s>
|
transfer
|
negative
|
<s>[INST] What's the meaning of life? [/INST] I specialize in banking services. For philosophical questions, you might want to consult other resources. Is there a banking matter I can help with? </s>
|
faq
|
negative
|
<s>[INST] Test data [/INST] I cannot process your request with test data. Please provide your actual verification details </s>
|
account_balance
|
negative
|
<s>[INST] What do I have in my accounts? [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
account_balance
|
positive
|
<s>[INST] I want to pay my personal loan [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
loan_payment
|
positive
|
<s>[INST] Move $100 from checking [/INST] Please verify your identity with last 4 SSN, phone, DOB, and member number </s>
|
transfer
|
positive
|
<s>[INST] Send payoff to my email [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
loan_payoff
|
positive
|
<s>[INST] 5678, 555-123-4567, 03/15/1990, 789012 [/INST] Verified. Which account balance would you like: Checking ---- 5678 ($3,421.89) or Savings ---- 9012 ($8,765.43)? </s>
|
account_balance
|
positive
|
<s>[INST] Test data [/INST] I cannot process transfers with test verification data. Please provide your actual account verification details </s>
|
transfer
|
negative
|
<s>[INST] Just take it from my account [/INST] I need specific verification and payment details to process your loan payment securely </s>
|
loan_payment
|
negative
|
<s>[INST] My account balance now [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
account_balance
|
positive
|
<s>[INST] 1357, 888-999-0000, 06/15/1980, 246810 [/INST] Verified. Last month you had 22 transactions totaling $4,567.89 in activity </s>
|
transaction_history
|
positive
|
<s>[INST] I need to move money [/INST] Please verify your identity with last 4 SSN, phone on file, DOB, and member number </s>
|
transfer
|
positive
|
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