# Refund Request for Test Charge - Over 1 Month Outstanding
**URL:**
**Author:**  [@Kemax](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FKemax)%5C
**Post date:** [August 26, 2025, 10:33pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Frefund-request-for-test-charge-over-1-month-outstanding%2F167790%2F1 "2025-08-26T22:33:01Z")
I am writing to request an immediate refund for a $10 test charge that was taken from my prepaid card over a month ago when I attempted to subscribe to your remote inference model service.
**Details of the Issue:**
- Amount: $10 USD
- Payment method: Prepaid Visa/Dollar card (UBA Haj Prepaid Dollar Card)
- Issue: Your system processed the test charge but later informed me that prepaid cards are not accepted
**Current Situation:**
- It has been over 30 days since the charge was made
- The money has not been returned to my card despite your rejection of the payment method
- This appears to be a system error on your end - taking money for a payment method you don’t accept.
**Request:**
I am requesting an immediate refund of the $10 test charge. When a payment method is declined or deemed unacceptable, test charges should be reversed within 3-7 business days, not held for over a month.
**Account Information:**
- Email: [kennethdmark@gmail.com](mailto:kennethdmark@gmail.com)
- HuggingFace Username: **Kemax**
I would appreciate:
1. An immediate refund of the $10 charge
2. A confirmation email when the refund is processed
3. An estimated timeframe for when I will see the credit on my card
This situation is unacceptable, and I expect a prompt resolution. If this matter is not resolved within 5 business days, I will be forced to dispute the charge with my card provider and file complaints with relevant consumer protection agencies.
Regards
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**Author:**  [@John6666](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FJohn6666)%5C
**Post date:** [August 26, 2025, 10:47pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Frefund-request-for-test-charge-over-1-month-outstanding%2F167790%2F2 "2025-08-26T22:47:39Z")
@meganariley Payment issue.
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**Author:**  [@Kemax](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FKemax)%5C
**Post date:** [August 26, 2025, 11:00pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Frefund-request-for-test-charge-over-1-month-outstanding%2F167790%2F3 "2025-08-26T23:00:27Z")
So? What are you doing about it???
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**Author:**  [@meganariley](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fmeganariley)%5C
**Post date:** [August 26, 2025, 11:47pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Frefund-request-for-test-charge-over-1-month-outstanding%2F167790%2F4 "2025-08-26T23:47:20Z")
Hi @Kemax Can you please email [billing@huggingface.co](mailto:billing@huggingface.co)? We can take a closer look into this for you 🙂