# Payment Issue Upgrading to Pro
**URL:**
**Author:**  [@robotedknovate](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Frobotedknovate)%5C
**Post date:** [July 14, 2024, 9:28am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-issue-upgrading-to-pro%2F97235%2F1 "2024-07-14T09:28:29Z")
Hello,
Last night I subscribed to your Pro account and HugginFace deducted 9 USD from my debit card account via stripe with verified SMS and the platform somehow said card declined and it hasn’t upgraded my account to Pro. The money has been deducted back and still no refunds or upgrade. Please help.
Regards,
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**Author:**  [@meganariley](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fmeganariley)%5C
**Post date:** [July 15, 2024, 4:54pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-issue-upgrading-to-pro%2F97235%2F2 "2024-07-15T16:54:11Z")
Hi @robotedknovate Please feel free to reach out to billing at [huggingface.co](http://huggingface.co) if your issue is not already resolved! We’re happy to take a closer look.
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**Author:**  [@deadhand3d](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fdeadhand3d)%5C
**Post date:** [May 10, 2025, 7:24am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-issue-upgrading-to-pro%2F97235%2F3 "2025-05-10T07:24:02Z")
billing is where? where do i reach out
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**Author:**  [@John6666](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FJohn6666)%5C
**Post date:** [May 10, 2025, 1:41pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-issue-upgrading-to-pro%2F97235%2F4 "2025-05-10T13:41:38Z")
Maybe this. [billing@huggingface.co](mailto:billing@huggingface.co)