# Customer Service

**URL:** </static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fcustomer-service%2F53598%3E%5C
**Category:** Models\
**Created:** [September 5, 2023, 8:18am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fcustomer-service%2F53598 "2023-09-05T08:18:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![SebastianP23](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@SebastianP23](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FSebastianP23)%5C
**Post date:** [September 5, 2023, 8:18am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fcustomer-service%2F53598%2F1 "2023-09-05T08:18:11Z")

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Where and how do I contact customer service about a billing issue?

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**Author:** ![deekshith-rj](https://sea2.discourse-cdn.com/hellohellohello/user_avatar/discuss.huggingface.co/deekshith-rj/32/20720_2.png) [@deekshith-rj](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fdeekshith-rj)%5C
**Post date:** [October 31, 2023, 2:11am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fcustomer-service%2F53598%2F2 "2023-10-31T02:11:24Z")

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Even I’m facing such an issue. I’ve tried contacting [website@huggingface.co](mailto:website@huggingface.co) and waiting for their response. Could you resolve your issue? If so, please share what worked.

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**Author:** ![SebastianP23](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@SebastianP23](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FSebastianP23)%5C
**Post date:** [October 31, 2023, 3:27am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fcustomer-service%2F53598%2F3 "2023-10-31T03:27:23Z")

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No response. The people on discord are just rude developers who can’t help anyone. No one official is accessible.

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**Author:** ![deekshith-rj](https://sea2.discourse-cdn.com/hellohellohello/user_avatar/discuss.huggingface.co/deekshith-rj/32/20720_2.png) [@deekshith-rj](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fdeekshith-rj)%5C
**Post date:** [October 31, 2023, 5:32am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fcustomer-service%2F53598%2F4 "2023-10-31T05:32:29Z")

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Maybe you too should try the email address I shared above.

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**Author:** ![SebastianP23](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@SebastianP23](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FSebastianP23)%5C
**Post date:** [October 31, 2023, 6:14am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fcustomer-service%2F53598%2F5 "2023-10-31T06:14:12Z")

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I messaged them at that address a few times. This issue will be the death of open source. The issue that I have changes the entire Landscape and they won’t respond.

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**Author:** ![deekshith-rj](https://sea2.discourse-cdn.com/hellohellohello/user_avatar/discuss.huggingface.co/deekshith-rj/32/20720_2.png) [@deekshith-rj](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fdeekshith-rj)%5C
**Post date:** [November 2, 2023, 4:34am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fcustomer-service%2F53598%2F7 "2023-11-02T04:34:12Z")

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If I may ask, what kind of impact the changes would have?